Privacy Policy

Effective date: 2026-02-25 Last updated: 2026-02-25

This Privacy Policy describes how Madd Technologies LLC ("Madd Technologies", "we", "us", or "our") collects, uses, discloses, and protects information when you use ARIA.

1. Scope

This Privacy Policy applies to ARIA services, including web and mobile applications, related APIs, support channels, and connected integrations used to deliver ARIA features.

2. Information We Collect

We collect information needed to operate, secure, and improve ARIA, including:

  • Account and identity data (name, email address, authentication identifiers, profile settings)
  • Service data (call metadata, transcripts, summaries, email context, calendar context, user settings)
  • Device and usage data (app version, logs, diagnostics, performance, and reliability events)
  • Billing and subscription data (plan, usage counters, payment status metadata from payment providers)

3. How We Use Information

We use information to:

  • Provide and operate ARIA features
  • Authenticate users and enforce account security
  • Process calls, drafts, summaries, and scheduling suggestions
  • Maintain reliability, investigate incidents, and prevent abuse
  • Improve service quality and product safety controls
  • Support billing, compliance, and customer support workflows

4. Legal Bases for Processing

Where required by law, we process information under one or more legal bases, including:

  • Performance of a contract
  • Legitimate interests
  • Legal obligations
  • Consent, where consent is required

You may withdraw consent for optional integrations by disconnecting them or changing account settings.

5. Sharing and Service Providers

We may share information with service providers that help us operate ARIA, including:

  • Hosting and infrastructure providers
  • Authentication and identity providers
  • Payment processors
  • AI model and speech providers
  • Telephony and communication providers

We do not sell personal information. Service providers are expected to process data only for authorized business purposes and under confidentiality obligations.

Third-party AI training notice

ARIA uses third-party AI providers, including OpenAI, to process prompts, transcripts, and related service content.

Depending on provider policies, account configuration, and legal requirements, third-party providers may retain submitted data and may use that data for model training or service improvement.

Provider-side retention and training decisions may be outside the direct control of Madd Technologies.

6. Data Retention

We retain information for as long as needed to provide the service, meet legal obligations, resolve disputes, enforce agreements, and protect platform integrity.

Retention periods vary by data category and may be extended for legal holds, abuse investigations, or security events.

7. Security

We maintain technical and organizational safeguards designed to protect information from unauthorized access, alteration, disclosure, and destruction.

No system is fully immune from risk. You are responsible for safeguarding account credentials and notifying us of suspected compromise.

8. International Data Transfers

ARIA infrastructure or subprocessors may process data in jurisdictions outside your own. Where applicable, transfers are implemented with safeguards intended to meet legal requirements.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Request portability where applicable

You can submit a data deletion request using: https://www.maddtechnologies.com/data-removal

To exercise rights, follow your organization's approved ARIA support or legal request process.

10. Children

ARIA is not intended for children under the legally required age of consent in your jurisdiction. Do not use ARIA for child-directed processing without proper authorization.

11. Policy Updates

We may update this Privacy Policy from time to time. Material changes will be reflected in the "Last updated" date.

12. Contact

For privacy-related requests, questions, or complaints, use your organization's designated ARIA legal/support channel or Madd Technologies contact pathway.